Advanced technology
Val’Utility funds the approved recovery technology, initial call-out and standard installation. The technology remains Val’Utility’s property.
Clear fees. Before you decide.
Know what you’ll pay and when. Your written quotation sets out both fees and the total price before you accept or pay.
Your car
Your quotation sets out both fees.
Your fees
Shown in your quotation.
Clear terms
Read them before you decide.
Our Warranty Promise
Know what you're signing up for.
What will it cost for my car?
Your fees, clearly set out.
Before you accept or pay, your written quotation shows both fees: the once-off Application and Verification Fee and your monthly Subscription Fee. It also shows the VAT treatment, total price and agreed Valu’Bag benefit limit.
What you’re paying for
Technology. Recovery. Our Warranty Promise.
Recovery specialists
People and technology working 24/7 to get your vehicle back.
Our Warranty Promise
If your vehicle is not recovered and returned within 14 days of reporting it stolen, you get a refund of your current calendar year’s subscription fees.
Explore Our PromiseUnderstand the details
From your car’s details to your quotation.
Your car
Share your vehicle details so we can check its identity, recognised Retail Value and eligibility.
Its eligibility
A recognised Retail Value and eNaTIS Code 1 or Code 2 status are required. Other product criteria also apply.
Your quotation
See both fees, VAT treatment, the total price, your agreed Valu’Bag limit and the terms that apply.
Your decision
Review the details before accepting. We're here if you have questions.
What happens next?
Knowing your price is the first step.
Your initial payments are the once-off Application and Verification Fee and your first full monthly Subscription Fee. Both must clear before installation is authorised.
We must accept your application, and both initial fees must clear: the Application and Verification Fee and your first full monthly Subscription Fee. The approved recovery technology must be installed, tested and activated. Your Warranty starts only after these requirements are met and Val’Utility has confirmed your Start Date in writing.
Your first full monthly Subscription Fee pays for one month from your confirmed Start Date. Payment alone does not activate your Warranty.
See how it comes togetherA clear answer
Questions before you decide?
Your car matters. So does understanding what you're paying for.
What will I pay?
Before you accept or pay, your written quotation shows both fees: the once-off Application and Verification Fee and your monthly Subscription Fee. It also shows the VAT treatment, total price and agreed Valu’Bag benefit limit.
When do I pay?
Subscription Fees are paid monthly in advance. The Application and Verification Fee and your first full monthly Subscription Fee must clear before installation is authorised. The first monthly fee pays for one month from your confirmed Start Date.
What if my vehicle isn't recovered?
If your vehicle is not recovered and returned to you within 14 days of reporting it stolen, you get a refund of your current calendar year's subscription fees. That's Our Warranty Promise.
What does the Application and Verification Fee cover?
It covers processing your application and the required identity, vehicle, valuation and eligibility checks. It is not a charge to buy the recovery technology or pay for standard installation.
What are the Warranty Benefits?
The Warranty includes an eligible current-calendar-year Subscription Fee refund and a Valu’Bag benefit, subject to the qualifying conditions in your customer agreement. The subscription refund covers eligible Subscription Fees received and cleared for the affected vehicle from 1 January of the theft or hijacking year to the reporting date. It excludes the Application and Verification Fee and any unpaid, failed, reversed or already refunded amounts.
Does the Warranty pay for repairs?
The recovery Warranty does not pay for repairing or restoring the vehicle, or for replacing missing parts, accessories or contents after theft, hijacking or recovery. This does not limit rights or liability that cannot lawfully be excluded.
Where can I read the product agreement?
Ask us for your Customer Warranty Agreement and written quotation before accepting. The Website Terms explain how you use this website; your accepted customer agreement sets out your Warranty.
A clear price. A clear next step.
See both fees and your Customer Warranty Agreement before you decide.