Delivery / Shipping Policy

Val'utility may deliver the following through the website, email, WhatsApp or another approved recorded channel:

• product and quotation information;
• agreement and payment records;
• booking and installation information;
• written Start Date confirmation and the customer’s Warranty records;
• notices and customer-support updates; and
• Benefit Request and complaint communications.

Customers must keep their contact details current and should retain important records.

Installation and maintenance of the approved recovery technology are mandatory. The applicable contact, installation and maintenance times, and any permitted extensions, are set out in your accepted Customer Warranty Agreement.

The customer must provide accurate vehicle information and reasonable access to the correct vehicle at the agreed place and time.

Installation alone does not activate the Warranty. We must accept your application, and both initial fees must clear: the Application and Verification Fee and your first full monthly Subscription Fee. The approved recovery technology must be installed, tested and activated. Your Warranty starts only after these requirements are met and Val’Utility has confirmed your Start Date in writing. Val’Utility funds the approved recovery technology, initial call-out and standard installation. The technology remains Val’Utility’s property.

• at least 24 hours' notice avoids the ordinary charge;
• where a charge lawfully applies, the total may not exceed R199;
• no additional related charge may be added above that total; and
• a recorded exceptional-circumstances review may be requested.

Delivery, booking, installation or activation queries may be sent to support@valutility.co.za.